Refund Policy

Refund Policy

Return and Cancellation Policy:

        We at Pro Grab Bar LLC hope every product you purchase meets or exceeds your expectations, but fully understand that is not always possible. We will gladly accept all new, unopened returns with original packaging within 30 days of delivery. Items received damaged must be reported immediately within 48 hrs. and returned within 30 days.

    • Items that have been installed cannot be returned. NO EXCEPTIONS.

    • Items are returnable only within 30 days of purchase. Before returning an item, please contact us to receive a Return Merchandise Authorization number (R.M.A. #).

    • Returns will not be accepted without an R.M.A. #. In order to receive the R.M.A. #, please contact us and include a copy of the original invoice in the return package. All returns must have the R.M.A. # clearly visible on the outside of the package. Shipping charges are non refundable. Items must be returned within 15 days after the R.M.A. # has been issued.

    • Returns sent back without a R.M.A. # written clearly on the outside of the box will be refused at the customer's expense.

    • All returns must be properly packed and shipped insured. Do not tape or deface the original packaging of the product. The customer assumes responsibility for the product until received at our facility.

    • All returns have to be processed and inspected in our warehouse before an exchange/credit can be issued. The returns/exchange process typically takes approximately 15 days. Items found to be damaged through misuse, abuse, or negligence are not eligible for return.

    Cancellations:

    Cancel or change an order by contacting our Customer Care Department at 863-398-8918. Phone or e-mail messages requesting an order be changed or canceled received after business hours will be addressed the following business day.

    Credit Card orders must be canceled the day they were placed, before 3:00 p.m. Eastern Time. Merchant fees for Credit Card cancellations will be deducted from the refund. Merchant Transaction fees are as follows:

    • Visa / MasterCard - 4.82% of total purchase price

    • American Express - 6.8% of total purchase price

    • Discover - 4.8% of total purchase price

    Orders canceled after they've shipped will be treated as a return. Shipping and all associated costs will be deducted from refund.

    Any order refused at delivery (without prior arrangement and approval of a Customer Care Specialist) will be treated as a return. Shipping and all associated costs including manufacturer's restock fees will be deducted from refund. Re-stocking fees vary from 15% to 35% + return shipping costs.


    Exceptions / non-returnable items
    Occasionally, Pro Grab Bar LLC may offer certain items that cannot be returned for sanitary reasons including personal care goods. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items, custom/made to order items or gift cards.

     To start a return, you can contact us at info@prograbbar.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@prograbbar.com.

    We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.